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Employee Perceptions of Organizational Culture and Morale in Enterprises Served by Professional Employer Organizations: A Preliminary Assessment

Thomas A. Rossi

The BRC Academy Journal of Business

Volume 8

Number 1

Print ISSN: 2152-873X Online ISSN: 2152-873X

Date: March 15, 2018

First Page 67

Last Page 101

DOI: http://dx.doi.org/10.15239/j.brcacadjb.2018.08.01.ja04

Abstract

Many leaders of small and medium-sized enterprises (SMEs) outsource human resource (HR) functions and activities to professional employer organizations (PEOs) to meet changing and complex HR challenges. Although most directors of SME-client organizations are satisfied with the results of HR outsourcing, employees’ perspectives regarding the effect of PEO presence on organizational culture and morale have not been considered. The purpose of this qualitative study following a phenomenological approach was to discover the perceptions of employees regarding organizational culture and morale in SMEs where PEO services are used. In-depth interviews were conducted with nine nonsupervisory employees of SMEs in central New York State conducting business with a PEO. Common themes in interviewee responses were identified. The key finding derived from the study was that participants did not perceive their PEOs as having a significant influence on either organizational culture or employee morale. Several key recommendations for future best practices will be offered.

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