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Volunteer Management in Micro Non-Profit Organizations: A Review and Case Study

Todd M. Inouye and Vincent Agnello

BRC Journal of Advances in Education

Volume 4

Number 1

Print ISSN: 2152-8810 Online ISSN: 2152-8829

Date: April 15, 2020

First Page 105

Last Page 116

DOI: https://dx.doi.org/10.15239/j.brcadvje.2020.04.01.ja08

Abstract

This scholarly introduction and teaching case outline the resource endowment issues of micro-nonprofit organizations in sport and illustrate a difficult situation that founders often encounter. How to manage volunteer agendas when they diverge from the corporate mission? Micro-nonprofit organizations are typically resource poor, and human capital in the form of volunteers is often the most critical resource available. The case describes how the founder of a youth soccer club finds himself dealing with upset families on one side, and a valuable volunteer coach on the other. The case asks the reader to sort through the background information (the mission, consumer base, etc.) and provide recommendations as to how the founder should proceed. The teaching note and available instructional material review possible options for how to resolve the situation as well as the actual decision made and the associated outcome of that decision. This teaching case is suitable for all Entrepreneurship, Leadership, HR, Strategy, Non-Profit, and Sport Management courses. It is also appropriate for any course which covers the Resource-Based View or RBV.

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